All items shown on this site are for general guidance only.
Due to seasonal and local availability we cannot guarantee that the content of your delivery will always match identically what is shown on this site. In the interests of providing you with the best possible floral delivery your Teleflora florist may substitute one or more items. If there are particular flowers or colours that you would prefer to be included or even excluded, then we will do our utmost to meet your request. Please use the Special Instructions box on the recipient details screen.
Should an item be out of stock, a similar product of equal or greater value may be sent, rather than disappoint and miss the intended delivery date.
All prices quoted include postage, packaging, delivery (as described below) and VAT at the standard rate.
Please see the delivery guidelines on our delivery information page. Please ensure the correct address details are provided for the intended recipient and contact details in the event of any delivery problems. Teleflora cannot be held responsible for orders being delayed by incomplete or incorrect information.
Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted. Please ensure the correct address is provided for the recipient. If an attempted delivery fails (such as the wrong address specified on the order), we reserve the right to charge additional costs to re-deliver or to deduct the shipping costs/product wastage/courier return fee from any refund if the order is subsequently cancelled.
There may be delays in delivery where a third party is involved, such as delivery to hospitals, hotels, offices and ships. In case of delivery to such locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.
Our liability for non-delivery of the products shall be limited to replacing the product within reasonable time.
Shortages / Damages
All claims for Delivery Shortages or Damages must be reported to Phillips Florists Ltd within 3 days of the delivery date.
You will be given clear instructions on how to complete the details required on the order form. By clicking on the ‘Pay’ button on the order form, you are consenting to be bound by these Terms and Conditions and those appearing anywhere on the Phillips Florists Ltd website and authorises Phillips Florists Ltd to take payment for the item(s) ordered.
Full payment for all items purchased through this site is required before your order can be despatched. We accept all major credit and debit cards through our PayPal and WorldPay payment gateways. All checkout pages containing personal information are protected using 128-bit encryption technology. Phillips Florists Ltd reserve the right not to process an order if it is believed that the credit card transaction may have been made fraudulently. Under such circumstances the customer will be contacted to obtain further information.
An email will automatically be sent confirming that your order has been received and is being processed, please check this carefully. We will not consider ourselves bound by a contract with you until we send you an acceptance e-mail.
Orders cannot be accepted from customers under the age of 18 years.
At Phillips Florists Ltd we are fully committed to providing you with the best possible gift delivery service. Phillips Florists Ltd will investigate your complaint and endeavour to respond within five working days at non-seasonal times. (Christmas, Valentines Day and Mothers Day may take longer). We will keep you informed throughout the complete process and if we are satisfied that your complaint is genuine a replacement or refund will be given. This does not affect your statutory rights as a customer.
If you are dissatisfied with the service you have received please notify us within 24 hours of delivery and retain the item concerned. Complaints on quality cannot be investigated if made later than 7 days following date of delivery. All these items are perishable in nature and so cannot be returned under the distance selling regulations.
Due to the perishable nature of all flower deliveries any complaints and refunds will be dealt with on a case by case basis. Please call 01283 561807 to let us know of any problems you may have experienced with our services.
Phillips Florists Ltd will issue a refund within 7 business days of receiving your returned goods. Refunds are issued against the same credit card number you used to pay for the original order.
Limitation of Liability
In no event will Phillips Florists Ltd be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.
Phillips Florists Ltd does not warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. This site and the information, names, images, pictures, logos and icons regarding or relating to Phillips Florists Ltd and its products and services (or to third party products and services), is provided "as is" and on an "is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
We are committed to protecting your privacy (in accordance with the Data Protection Act 1998). We shall only use the information received from you for the purpose of processing your order and to provide you with the best possible service. We will never share your confidential information with any third party, and will not e-mail you in the future unless you have given us your consent.
Phillips Florists Ltd reserves the right to supplement and amend these Terms and Conditions. It is the responsibility of the customer to review the Terms and Conditions when using the website. They shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts. These terms and conditions do not affect your statutory rights.